Matt Malott
Managing Director, MULTIVAC US

Smart Services: Visibility + Sustainability for the Meat Industry

In this edition of the Solution Series, Matt Malott, President of MULTIVAC Group US, shares why Smart Services is more than technology — it’s a new way of running a meat plant. From cost-per-pound visibility to Scope 2 reporting transparency, Smart Services helps processors cut downtime, protect yield, and meet sustainability goals with confidence.

What's one major challenge your customers face today?

One of the greatest opportunities for our industry is unlocking real-time visibility. Processors may already have automation, but what they need most now is the clarity to act in the moment. Hidden micro-stops, recipe drift, and utility spikes still drain profits, and without visibility, cost per pound is managed after the fact. Labor shortages only amplify the problem, because fewer people are available to track and analyze what’s happening on the line.

If you can’t see your true cost per pound as it happens, you’re managing yesterday’s problems tomorrow. The future belongs to processors who can make decisions shift by shift, hour by hour — while also meeting growing demands for sustainability and accountability.

What solution are you most excited about?

MULTIVAC Smart Services is our answer to that challenge. It’s a plant-floor intelligence layer that transforms automation into visibility and insight. From the Smart OEE Analyzer and Log Analyzer to Smart Production Insights, these tools give processors real-time clarity. Instead of waiting for end-of-day reports, teams can recover the hour, not just explain the day. With fewer workers on the floor, this matters more than ever: one person with the right insights can do the work of three.

Just as importantly, Smart Services makes energy, air, and water usage fully visible. With tools like the Smart Widget Dashboard and Production Insights, processors gain the transparency they need for Scope 2 reporting and sustainability audits. In the age of AI, this is more than technology — it’s a new way of running a meat plant.

What has been your most powerful collaboration in the meat industry? 

Our collaboration with Provisur shows what’s possible when equipment and visibility come together. By integrating Provisur slicing with MULTIVAC packaging under the Smart Services platform — and uniting both on the same control hardware — we created not just a connected line but a connected business. The shared control foundation makes integration seamless, simplifies operation for staff, and enables performance data to flow effortlessly across the line. The result is higher throughput, tighter process control, and a resilient model for the future of food production.

Operators don’t just run machines anymore — they manage performance in real time. That’s the power of combining world-class equipment with real-time visibility and intelligence.

Join us at the Protein PACT Solutions Summit